Help Desk

Status – Under review

Service Owner – Stephen Kemp

The IT Power Plant envisions the University of Illinois as a place where faculty, staff, and students will receive a uniform, professional, and seamless IT Help Desk support experience that is independent of their global location or home organization. Help will be available at multiple campus locations on the Urbana-Champaign campus, via multiple contact methods, 24 hours a day, 365 days per year. A vended help desk solution is no longer being pursued.



A comprehensive list of help desk technical requirements have been gathered to be used as a baseline for future efforts.

Help Desk RFP completed



Help Desk Power Plant not implemented and currently under review. Technology Services is partnering with other IT units to improve Help Desk services across campus and collaborating on creating a 24/7 Tier 1 Help Desk with internal resources.