Help Desk

Status – Under review

Service Owner – Stephen Kemp

The IT Power Plant envisions the University of Illinois as a place where faculty, staff, and students will receive a uniform, professional, and seamless IT Help Desk support experience that is independent of their global location or home organization. Help will be available at multiple campus locations on the Urbana-Champaign campus, via multiple contact methods, 24 hours a day, 365 days per year. A vended help desk solution is no longer being pursued.

 

Accomplishments

A comprehensive list of help desk technical requirements have been gathered to be used as a baseline for future efforts.

Help Desk RFP completed

 

Gaps

Help Desk Power Plant not implemented and currently under review