The IT Power Plant envisions the University of Illinois as a place where faculty, staff, and students will receive a uniform, professional, and seamless IT Help Desk support experience that is independent of their global location or home organization. Help will be available at multiple campus locations on the Urbana-Champaign campus, via multiple contact methods, 24 hours a day, 365 days per year.
- 24 x 7 x 365 vendor provided tier 1 Help Desk
- Seamless support across campus
- Tailored integration with local support
- Campus support toolbox:
- Ticketing system
- Service catalog
- Customer to local support mapping and escalation protocols
Visit the Help Desk Planning Team’s Sharepoint folder to read meeting notes, planning documents, and other materials.
Help Desk Planning Teams